Refund policy

ZS Projects Inc. – Refund & Cancellation Policy

Last updated: Oct 24, 2026 · @Syed Tirmzi

1. Overview

ZS Projects Inc. ("ZS Projects", "we", "us") provides services, not physical products. This policy explains how cancellations and refunds work for every service we offer, including snow removal, landscaping, fencing, concrete, painting, framing, renovations, and ZS Towing and Transport. It applies to both residential and commercial clients.

  • Services cannot be returned or exchanged once they have been performed.
  • Services cannot be transferred to another property or person without our written approval.
  • This policy forms part of our Terms of Service. If they conflict, your signed quote or contract governs, then the Terms of Service.

2. Snow Removal Contracts

2.1 Notice. Cancellations require at least 2 weeks' written notice (email or text is accepted).

2.2 Cancellation charges.

Contract type

Cancellation charge

Monthly contract

$100 cancellation fee

Full-season contract

Penalty equal to one (1) month's payment (full-season price divided by the number of months in the season)

2.3 What is refunded.

  • The current month's payment is non-refundable.
  • Prepaid amounts for full months remaining after the 2-week notice period are refunded, less the applicable cancellation fee or penalty.
  • If the cancellation fee or penalty is more than the amount left to refund, the difference is due from you.

2.4 What is not refunded.

  • Seasonal pricing is fixed. No refunds or credits are given for low-snowfall months or seasons.
  • No refunds or credits for snowfalls below the service trigger (2 cm residential, 2 inches commercial), snowfalls expected to melt within 24 hours, or delays caused by high winds, blizzards, extreme cold or other weather conditions.
  • No refunds or credits for snowfalls missed while service was suspended for non-payment.
  • No refunds for ice that forms after our visit; ice control is not included unless listed on your quote.

3. Project Work (Landscaping, Fencing, Concrete, Painting, Framing, Renovations)

3.1 Deposits. Deposits are non-refundable once materials have been ordered or the job has been scheduled. If you cancel before either has happened, your deposit is refunded in full.

3.2 Cancelling after approving a quote. You are responsible for:

  • Materials already ordered or delivered, including custom-cut, special-order or non-returnable materials;
  • Restocking or return fees charged by suppliers;
  • Work completed up to the date of cancellation;
  • Equipment rental or disposal costs already incurred.

Any amount you have paid beyond these costs is refunded.

3.3 Weather and scheduling. Delays caused by weather, material availability or permits are not grounds for a refund. We will reschedule the work as soon as conditions allow.

3.4 Living materials. Sod, plants, trees and shrubs are not refundable once installed, as their survival depends on watering and care after installation.

4. ZS Towing and Transport

4.1 Payment. Towing, transport and roadside services are due in full when the service is completed, before the vehicle is released, unless we have agreed to other terms in writing.

4.2 Cancelling a tow.

  • Before a truck is dispatched: no charge.
  • After a truck is dispatched: a cancellation fee of $[amount] applies to cover travel and time.
  • Vehicle not at the location, or no one present when required: treated as a cancellation after dispatch.

4.3 Completed services. Towing, transport, boosts, lockouts and recovery services are not refundable once performed.

4.4 Long distance and scheduled transport. Any deposit for a long distance or scheduled transport is refundable if you cancel at least 24 hours before the scheduled pickup. Deposits for cancellations with less than 24 hours' notice are non-refundable.

4.5 Damage concerns. Any concern about damage must be reported, with photos, before the driver leaves or within 24 hours of drop-off. See the liability section of our Terms of Service for full details.

5. Service Concerns

If something was missed or not done to your satisfaction, contact us so we can make it right:

  • Snow removal: within 24 hours of the visit.
  • Damage claims: in writing, with photos, within 48 hours of the service visit.
  • Project work: as soon as you notice the issue, and within the 1-year workmanship warranty.

Our remedy is to return and correct the work at no charge. Refunds or credits are given only at our discretion, where correcting the work is not possible.

6. Cancellation by ZS Projects

We may cancel any contract or booking at any time, including for non-payment, unsafe conditions or abusive behaviour toward our crew. If we cancel:

  • Charges for the current month, or for work completed to date, are not refunded;
  • Prepaid amounts for future months or for work not yet started are refunded in full, with no cancellation fee.

7. How Refunds Are Paid

Approved refunds are issued to the original payment method within 10 business days. Card and PayPal refunds may take a few extra days to appear, depending on your bank.

8. Contact Us

To cancel a service or request a refund, contact us in writing:

ZS Projects Inc. 139 Waterford Hts, Chestermere, AB T1X 2M8 Projects: 403-970-3777 Towing: 587-899-9662 Email: support@zsprojects.ca